BIBA Bangs Heads
A failure by insurance software firm SSP in August saw some 300 brokers unable to do business for several weeks. Users of the ‘Pure’ platform are still waiting for full restoration and, last month, SSP admitted that it could take weeks for some to be fully up and running. Brokers have admitted that the outage has cost them money and reputational problems and some said they may seek compensation through legal channels. Now, the British Insurance Brokers Association (BIBA) has stepped into the fray by holding what was described as a full and frank discussion between some of the brokers and SSP. As a result they have pledged to visit all affected brokers within a month, and help BIBA to undertake a thorough review of each of the six leading software houses and to report the findings to members.