Client Administrator Vacancy

Not For Profit Business Services – Client Account Administrator vacancy Job Role You will be the lead administrator for your portfolio of clients, and responsible for ensuring all service agreements are met through the following: 1. Being a contact person for external enquiries, including responsibility for several email inboxes; 2. Ensuring that the filing system, project records and client databases are kept up-to-date with event, committee and membership activity information; 3. Attending client meetings and taking Minutes; 4. Organising and attending client events; 5. Answering a high volume of emails and calls from clients and their members, and resolving any queries raised in a timely and professional manner; 6. Producing and distributing client meeting papers; 7. Ensuring all actions resulting from meetings are followed up; 8. Updating the company and client websites; 9. Requesting invoices and assisting credit control on account queries, ensuring a clear audit trail; 10. Undertaking core administrative duties and being responsible for the day-to-day smooth running of the office and facilities; 11. Working as a team to cover the peaks and troughs of annual client contract delivery. Person Specification Experienced Essential requirements a) Have previously worked as an administrator (minimum five years) providing support to complex areas of work, including membership recruitment and retention, committee servicing and project support b) Event organisation and management c) Enquiry handling and customer service within a service/business environment d) Well developed IT skills, particularly in Microsoft Word, Excel, Outlook and Access e) Experience of updating websites, using a range of CMS f) Must live within easy commuting distance from Ware, Hertfordshire Desirable Relevant experience within a professional institute, trade association or the voluntary sector Have worked in a marketing and/or communications role Budget management experience Experience of working successfully with trustees, volunteers or committees High quality Minute writing Skills Essential requirements a) Excellent project and time management skills with proven ability to manage a large and varied workload b) Ability to prioritise effectively, delivering tasks accurately and to a high standard c) Have the ability to work accurately under pressure to meet deadlines d) Excellent interpersonal skills, with a good telephone manner e) Able to work effectively both on your own and as part of a team f) Excellent verbal and written communications skills g) Acute eye for detail and ability to produce accurate documents and maintain up-to-date records h) Have a proactive approach to meeting the demands of the company’s client base, and committed to providing high quality frontline customer services Salary: £neg according to experience. The closing date for this vacancy is 29th February 2016. Please see